Why do customers always choose us?
Answer: Because we guarantee product quality and after-sales service, not only price. There will always be people in the market who use low prices and low quality to attract or deceive customers, but they will not gain loyal customers. Integrity, quality, and responsibility are the primary principles of our factory.
Frequently Asked Questions
Q1: Can the power plug of the storage-type small kitchen electric water heater be replaced at will?
A1: No, it is not allowed. The plug must be replaced with a plug consistent with the original plug specification (usually a 16A three-hole grounded plug), and it must have a leakage protection function; it is forbidden to replace it with a 10A ordinary plug or a non-grounded plug, otherwise it will cause the socket to overheat, short circuit, and even cause electric leakage accidents. It is recommended to contact professional personnel for replacement.
Q2: How to handle water leakage at the pipeline interface of the storage-type small kitchen electric water heater?
A2: Processing steps: 1. Turn off the power supply and water inlet valve to prevent aggravated water leakage; 2. Check if the interface is loose. If it is loose, gently tighten the interface nut with a wrench (do not use excessive force to avoid damaging the interface); 3. If the interface gasket is aging or damaged, replace it with a new one; 4. Reconnect the interface, turn on the water inlet valve and power supply, check if there is still water leakage, and if there is no water leakage, it can be used normally.
Q3: Can the storage-type small kitchen electric water heater continue to be used if the shell is damaged?
A3: It is not recommended to continue using it. The damaged shell will lead to exposure and dampness of the internal insulation layer, affecting the insulation effect and increasing power consumption; at the same time, the damaged shell cannot effectively isolate high temperature, which is easy to cause scalding, and may cause the internal circuit to be damp, leading to leakage hazards. It is recommended to contact after-sales service for maintenance or replace with a new machine.
Q4: What is the reason for tripping when the storage-type small kitchen electric water heater is heating?
A4: Common reasons are 4: 1. Excessive circuit load, starting at the same time as other high-power electrical appliances (such as induction cooker, air conditioner), leading to air switch tripping, and an independent circuit needs to be used alone; 2. Failure of the leakage protection socket, false triggering of tripping, and the leakage protection socket needs to be replaced; 3. Short circuit or leakage of the heating tube, leading to tripping of the leakage protector, and it is necessary to contact after-sales service to test and replace the heating tube; 4. Aging and damage of the wire, leading to short circuit, and the wire needs to be replaced.
Q5: What is the reason why the storage-type small kitchen electric water heater cools down quickly after heating?
A5: There are 3 main reasons: 1. The insulation layer is insufficient (less than 25mm) or the insulation layer is damp and aging, leading to rapid heat loss. Check the insulation layer and contact after-sales service for maintenance if necessary; 2. The body shell is damaged, and heat is directly lost, so the shell needs to be replaced; 3. Frequently opening the hot water faucet leads to cold water entering and the water temperature dropping rapidly, which is a normal use phenomenon, and it can be improved by reducing the frequency of hot water use.
More question please contact us!!!
